TERMS OF SERVICE
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OVERVIEW
This website is operated by Trail Head Goods Co Pty Ltd, the authorised distributor of Rumpl products in Australia and New Zealand (“we”, “us”, “our”). Throughout the site, “Rumpl” refers to the Rumpl brand and our distribution of Rumpl products.
We offer this website, including all information, tools and services available from this site to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here (“Terms of Service”).
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
If you do not agree with these Terms, you may not use the website or access the Service.
Any new features or tools added to the store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
Our online store is hosted by Shopify, which provides the e-commerce platform allowing us to sell products to you.
1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that:
You are at least the age of majority in your state or territory of residence; or
You have given consent for any minor dependants to use this site.
You agree not to use Rumpl products for any unlawful or unauthorised purpose, and not to violate any applicable laws, including copyright laws and consumer protection laws.
A breach of these Terms may result in immediate termination of Services to you.
2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service unless we provide express written permission.
3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
The materials on this site are for general information only and may not always be accurate, complete or current. Reliance on the material is at your own risk.
We may update or modify content at any time without obligation to notify you.
4 — MODIFICATIONS TO THE SERVICE & PRICES
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service or any part of it without notice.
We are not liable for any modification, price change or Service interruption.
5 — PRODUCTS OR SERVICES
Some products may be available exclusively online and may have limited quantities. Returns and exchanges are handled in accordance with our Refund Policy.
We make every effort to display colours and images accurately but cannot guarantee exact representation.
We may:
Limit sales to specific regions or individuals
Limit order quantities
Discontinue products at any time
We do not guarantee that Rumpl products will meet your expectations or that Service errors will be corrected.
6 — ACCURACY OF BILLING & ACCOUNT INFORMATION
We may refuse any order or limit quantities purchased per person, household or order.
You must provide current, accurate billing and account information, including updates to email and payment details.
Please review our Refund Policy for more details.
7 — OPTIONAL TOOLS
We may offer access to third-party tools “as is” and “as available,” without warranties or endorsements.
Use of optional tools is entirely at your own risk.
Future features or services added to the site are also governed by these Terms of Service.
8 — THIRD-PARTY LINKS
Third-party links may direct you to websites not affiliated with us. We are not responsible for reviewing or evaluating third-party content and are not liable for harm or damages related to third-party services or transactions.
Please review third-party terms before engaging with them.
9 — MESSAGING
By using messaging features (SMS, etc.), you agree to our Messaging Terms and Privacy Policy.
10 — USER CONTENT
You grant us unrestricted rights to edit, copy, publish or use any submissions you send to us (e.g., suggestions, reviews).
You are solely responsible for the accuracy and legality of submitted content.
We may monitor, edit or remove content deemed offensive or unlawful.
11 — PERSONAL INFORMATION
Submission of personal information is governed by our Privacy Policy (Australia).
12 — ERRORS & OMISSIONS
We reserve the right to correct any errors or inaccuracies and to cancel orders if needed, even after submission.
We are not required to update information except where required by law.
13 — PROHIBITED USES
You must not use the Service:
For unlawful purposes
To violate third-party rights or intellectual property
To harass or harm others
To send malware or interfere with security features
To scrape data or spam
Violation may result in immediate termination.
14 — WARRANTIES & LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty or consumer right under the Australian Consumer Law (ACL).
To the extent permitted by law:
We exclude all other warranties or representations
We are not liable for indirect or consequential loss
Our liability is limited (at our option) to repairing, replacing or refunding the product
You accept full responsibility for your use of the Service.
15 — INDEMNIFICATION
You agree to indemnify Rumpl and Trail Head Goods Co Pty Ltd, including affiliates and employees, against any claims arising from your breach of these Terms or violation of any law.
16 — SEVERABILITY
If any provision is found unlawful or unenforceable, the remainder of the Terms remain valid and enforceable to the fullest extent permitted by law.
17 — TERMINATION
You may terminate these Terms at any time by ceasing use of the site.
We may terminate this agreement for any breach, and you will remain liable for all outstanding amounts.
18 — ENTIRE AGREEMENT
These Terms, together with posted policies (Privacy Policy, Refund Policy, etc.), constitute the entire agreement between you and us.
19 — GOVERNING LAW
These Terms are governed by the laws of Western Australia, and any disputes are subject to the exclusive jurisdiction of the courts of Western Australia.
20 — CHANGES TO TERMS
We may update these Terms at any time by posting an updated version.
Continued access or use of the Service after changes means acceptance of those changes.
21 — CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Trail Head Goods Co Pty Ltd
Email: info@trailheadgoodsco.com
